Airtel — faulty airtel android set top box

Address:

500062

I got my upgraded airtel dth android setup box on july 7th 2017, after a customer care guy called and told me about the advantages of having an android setup box, which actually iam not getting, rather was very happy with the previous hd+ setup box.
Now, today its 6th october 2017, 3 months from the purchase of my android setup box, and its not working. When i called the customer care, my call got transferred to the senior supervisor gagan deep kaur (Punjab), who states that, only a repaired setup box will be replaced wherein i demanded for a new one.
Iam totally not satisfied with the setup box, but had to continue with the android setup box, as i paid 5, 500/- for a year, and they said that they cant either refund the money, nor change it to the previous hd+ setup box connection. Now, that iam continuing on android setup box, which is giving me hell lot of problems, when asked for a new setup box, they want to charge me 500/- + 150/- (Installation charges). Now what if the new box doesnt work after 3 months, will i have to pay another 500/- + 150 (Installation charges), will this continue.
Its not the matter of 500/- its the matter of the service they are providing and trying to make money out of this.
Such a shame on airtel, which rather than serving the customer, they are trying to make money out of it.
3 months old setup box, you expect me to pay 500/-, another 3 months gone, another 500/-, does this continue.
Now, i dont have my connection at all, not viewing my television
I spoke to the senior supervisor, whoz incompetent to solve the problem, rather tells me to talk properly, trying to divert the topic rather than to solve the issue.
Hope airtel will look into this issue seriously.

Joel
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