Airtel — Faulty

Address:	Airtel, Mumbai, Maharashtra
Website:	www.airtel.com

Hi, I stay abroad.My Sim card is not working anymore it seems to have damaged I have Airtel international roaming activated on my mobile. My bank accounts and other accounts are related to that number so I recharge it on a regular basis. To avoid my elderly mom standing in long queues I sent Mail regarding this to which they replied saying I have to register my email ID with them through phone call 121 or message so my basic question is when my Sim card is not working how can I call or message them. Still I tried but I am not getting verification code due to network issue so how can I verify my email ID. I again made them and requested them to verify my email ID through Mail only And resolve the issue once the issue is resolved I will do the needful and register my mail by calling them or through message after which so they stopped responding to me.

Now I’m helpless I can’t ask my mom to visit Gallery again and again because this is not an issue that they will resolve in one go she’s almost 75 now. I don’t understand one thing why they make people visit Airtel gallery to resolve small issues like this when they can resolve it digitally. What’s the use of this platform then🙄