[Resolved]  Airtel — Faulty dvr set top box replaced which does not record

Address:	Mumbai City, Maharashtra, 401203
Website:	www.airtel.in

My airtel dth consumer number is [protected]-001.
My old airtel dvr set top box was not working properly as it was restarting every 5 min, so it was replace with new dvr set top box.
But new set top box does not record after pressing record button, just gives error "sorry you cant record this program."
And customer care does not take complaint. They want error code to take complaint.
But i just get error message that "sorry you cant record this program." and no error code.
Worst serice by airtel dth.
Also this new set top box is not updating its software version and has old software version of 2011.