Airtel — Faulty Internet Charges and Pathetic Customer care support

Address:

Mumbai City, Maharashtra

Hi, my name is aniruddha agrawal. I am having a corporate card on which I am eligible for 99rs unlimited internet plan. I had activated this plan and specifically mentioned to activate 99rs unlimited internet plan. The executive had also confirmed that my number is eligible for that plan and he is activating the same. While when in the bill came I came to know that the such plan was not at all activated and my mobile internet charges was around 3200 during that month. When i contacted the customer care they said that it is a mistake from Airtel's part and the charges will be reversed within 48 Hrs. This whole conversation happened on 26th June and till date the charges are not reversed. Till then I had contacted numerous times to the customer care but it was all in vein. Every time in get the same response that our senior will call you in 2 hrs but i never received any call. This is extremely pathetic service by airtel and that too their corporate customers. Definitely I am going for number portability and use some other network who value their customers. Regards Aniruddha [protected]/[protected]