Airtel — Faulty set top box

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Airtel

I have airtel set top box issue and have raised complaint via customer care, engineer came and checked stb, took away box on 15/01/2021 and said needs to be replaced. I agreed on 350 replacement charges which include visiting fee as well. Since 16/01/2021 I am calling like mad to airtel dth customer care and dealer and engineer am not getting resolution. Stb has not been replaced yet. I called them, they gave me call back and even spoke to there seniors and executive, just one reply they give it will be replaced end of the day and by tomorrow. So many calls and so many requests raised, I got no resolution yet. Dealer is pathetic she just disconnect the call when I call her and engineer is not interested to answer the call. Kindly get the resolution asap. Customer service and back end callers have given fake tat for the resolution and even they closed my stb replacement complaint without notifying me and giving resolution.

Complainant Name : Raashid Momin Complainant Contact No : [protected]

State : MAHARASHTRA Purchase City : Bhiwandi
Sector : DTH and Cable Category : DTH
Grievance Company : Airtel Digital TV Company Name :
Govt Dept / Regulator :
Customer Id / Connection no: [protected] Mobile Number or Email id registered with company: [protected]
I raised a grievance# 2520625 on 23/01/2021 on nch portal and got a call back on 3 rd Feb from Gaurav Kumar Customer Experience bharti airtel limited. I told him, am at work and cannot talk now, he didn't even bother to ask when to call back and disconnected the call. Again on 5th Feb I got call on both of my numbers and this time due to busy working hours I didn't answer. So he has updated that even on 3rd Feb I was not contactable, this airtel and there support people are biggest liar and worst customer care experience I had interacting with this people and asking for resolution. Even though complaint is on nch portal they don't even bother to call and check the inconvenience I had been through. In reply on grievance#2520625 they have mentioned email id so that I can let the. Know timing at which they can contact me. I sent two email on airtel.[protected]@airtel.com on 5th and 8th Feb this people are so shameless that no has contacted me yet. This people are goons I beleive as they might be thinking what a common man can do to us. Kindly get ask them to call me and get it resolved or people at nch kindly get involved because this shameless goons will not have any impact now as well. No resolution or call back yet from Airtel