Airtel — Feasibility issues

Address:

Chennai, Tamil Nadu

My name is Asif Ali and I live in Chennai, Tamil Nadu. For the past 2 years I have been a regular paying user of Airtel broadband connection and was given good offers which I later upgraded to. Recently I shifted my house to the next street from where I was previously residing. The distance was about 50 metres. I had to disconnect my connection temporarily so that I could reconnect once I'm done shifting but now when I ask them to reconnect they took 10 days to respond after I made 10 to 15 calls and wasn't replied properly every time. Now they say that the area I'm living in is not feasible for reconnection. People around my street all have Airtel connection except me. This is injustice from the customer point of view. I have not delayed in any payments and have been a constant user where most of the mobile connection in my home is of Airtel. I am really disappointed in Airtel. You lost the trust the customers had in you. Shameful act. Would not even recommend to my biggest enemy. I would not like to see people suffer like I did with this issue.