Airtel — Fibre connection issue not resolved

I started having an issue on 1stSep2022, but waited for 2days to get it auto resolved. Since there was no action, I raised a complaint officially on 3rdSep2022 and ERT was 4pm 4Sep2022. Yet No action. I started calling the customer care from Sep5 every 4hrs, and spoke to so many supervisors and today it is 9Sep2022 without any resolution.
Most pathetic observation here is, the technician visited my house on Sep7 and says "the fibre cable has been cut on the terrace and we need to fix", never turned up again even though the nearest service centre is in 5kms radius.
As per the Supervisor, Airtel's policy is an ERT of 4hrs when an escalation is approved but every commitment made by them is missed. I would have escalated this atleast 8 times so far.
How do i get compensated for the loss?