[Resolved] Airtel — Fixed line service installation pending | |||||
I had applied for an airtel landline about 3 weeks back, i was promised that post the submission of all the documents in 24 hours the installation will be done. I am still waiting! I have called and requested, reasoned, pleaded, yelled and still the installation has not been done. Random people have called and promised to get in done, but i am still waiting... The so called service executive are so pathetic and have not an iota of a clue as to how to speak with a customer. The last time i called (28th may at about 6 pm), i was put on hold and i could hear those women say, "just cut the call". What the hell is this?! I am not seeking charity, i am paying for the services and this is how i am treated? The other day (22nd may), the lady calls and tells me because i on the basic plan i need to wait, which i have, and long enough but how much longer?! For all this i have been an airtel loyalist, with atleast 20 connections at work and at home. I am appalled and disgusted! I plan to get all my airtel connections either ported out or changed! Shame on you guys!! Was this information helpful? | |||||
Aug 10, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support May 29, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 28 May 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively. Look forward to receiving the required details at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jun 02, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 28 May 2016. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at airtel.[protected]@airtel.com Regards Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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