[Resolved] Airtel — Follo celebrities service started without knowledge | |||||
Hi, Yesterday, i. e. 6th july 2016, i received a message from airtel at 5:40 pm stating- "follo celebrities service has been activated @ rs.90 for 30 days. txn id n[protected], 06jul16 05:39. service will be renewed after validity expiry..." This was done without my knowledge and is very unprofessional for a company like airtel. Please look into the matter and ensure such things do not happen again. Was this information helpful? | |||||
Sep 2, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jul 07, 2016 Airtel Customer Care's response Dear Mr. Chauhan, This is with reference to your post, dated 6 July 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively. Look forward to receiving the required details at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel Customer, service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jul 12, 2016 Airtel Customer Care's response Dear Mr. Chauhan, Thank you for sharing your contact details with us. We will contact you soon to resolve your concern. Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Aug 02, 2016 Airtel Customer Care's response Dear Mr. Chauhan, This is with reference to your post, dated 7 July 2016. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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Thank you for the quick response!
I have sent an email to airtel.[protected]@airtel.com mentioning the required details.
Hope to have this resolved soon.
Thanks,
Chandan