[Resolved] Airtel — Follo celebrities services activated without any activation.. total fraud

[Resolved] Airtel — Follo celebrities services activated without any activation.. total fraud

S Saurabh_Shah from Ahmedabad, Gujarat

I am also become one more victim of this scam today. suddenly i got message from airtel that follo celebrities service has been activated @ 90 for 30 days. txn id n[protected], 04 jul 16 04:53. service will be renewed after validity expires. I never activated this service on my mobile, i contacted the airtel customer care as i receive this message and they told me that i have activated this service 10 minute before, i was shocked because since last 2 hours my phone was idle so how can i activate this service. i explained them the situation but customer care representative was very blunt and he said i can help you since this is the third party service. my point is how this can happen. i also asked to give me the details of this service provider and he refused and told me that it is confidential..!!! This is cheating.. even though customer care people are not sensitive to customers problem... Total fraud... Saurabh shah Was this information helpful? No (0) Yes (0)
Aug 11, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jul 05, 2016 Airtel Customer Care's response Dear Mr. Shah, This is with reference to your post, dated 4 July 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively. Look forward to receiving the required details at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel Customer, service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jul 10, 2016 Airtel Customer Care's response Dear Mr. Shah, This is with reference to your post, dated 4 July 2016. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at [protected]@in.airtel.com Regards Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd
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Comments

Dheeraj MS

from Coimbatore, Tamil Nadu

Absolutely. Surprised to see that many of them have got frustrated with this phenomenon. I did blast airtel customer care few minutes back but their stand remains rock solid - that we have activate the same! Airtel... We are not stupid to activate follo celebrities by paying 90/- per month when we get to see gbs of celebrities for free on the internet. Accept your fault and get going. Enough wasting our time.

Prabhakaran Murugesan

I too faced the same issue yesterday. The service got activated without my knowledge and 90rs was detected. Then I called the customer service but they kept telling I activated the service.. Then after few minutes of negotiation he agreed to refund for this time alone like I did something wrong..

This is should be a bug on their side. They should first here what the customer says and try to find what happened rather than simply putting the blame on customer.

I hope this is not a scam and not many people lost their money...