[Resolved] Airtel — Follow my celebrity service pack | |||||
I have an airtel prepaid mobile connection. i recharged my mobile with₹ 200 on 8thjuly 2016. Today (10thjuly2016), i checked my balance to find ₹64, on checking call loss and last five transactions, my total actual usage is ₹12 whereas the rest is being charged against some follow my celebrity service. on contacting airtel (198), they claim it has been started by me only and denied to take any actions. Most shameful act was, mr narendra, so said supervisor at airtel ahemdabad call center, spoke very indecently. and when asked for full name, abruptly hanged up the call. Later i received the message below: "thank you for contacting us. hope the concern related to your airtel mobile 9*5870 has been resolved to your satisfaction. your ref. no. is cbdov[protected] registered on..." I think people like these (narendra), are the ones who are bringing the downfall to airtel. i have recorded the entire conversation, which can be shared if required. I would like airtel to take some worth action. Was this information helpful? | |||||
Aug 22, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jul 10, 2016 Airtel Customer Care's response Dear Mr. Bhatnagar, This is with reference to your post, dated 10 July 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively. Look forward to receiving the required details at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel Customer, service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jul 22, 2016 Airtel Customer Care's response Dear Mr. Bhatnagar, This is with reference to your post, dated 10 July 2016. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at airtel.[protected]@airtel.com Regards Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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