Airtel — forcefully converting prepaid to postpaid connection

Address:

Kamrup Metropolitan, Assam, 781028

Recently lost my airtel sim prepaid -[protected] which was earlier in my sister's name. Contacted airtel store at beltola, survey, ghy, but they refused to allot a new prepaid sim with the same no even though providing of docs of my sister. They told that customer has to visit the store themselves... Or give an noc of converting the connection to my name... But in that case also they can only provide a postpaid sim with the same no with activation fees of 250. Also mentioned that if i wish to covert the new postpaid sim to prepaid then i have to use the postpaid connection for 6 months. So in that way i am being forced to convert the prepaid to postpaid, even though i didn't like the conversion at all. This all is carrying bad name for airtel, for whom i am a prepaid customer since 2010. Hope this writing of me be addressed by authority concerned and not to repeat this deceptive marketing policy to other customers who might follow with the same problem. Thanking u... Mrinal konwar