Airtel — forcing me to convert my prepaid no to postpaid

Address:

Mumbai City, Maharashtra, 400055

Hi consumer department,

I received a below sms from airtel,
Stateing that i need to udate my aadhar card with my existing prepaid airtel number once again. Its a 5yr old airtel prepaid number.

When i went to airtel gallery kalina. The airtel executive said, aadhar card can't be updated be as there is a name change on aadhar card. (Name changed due to marriage).

Then he is saying, "i[censored] convert it to post paid, then your aadhar card will be updated and after 3 mths you can convert it back to prepaid." but when i said i want to remain in prepaid itself. The executive said, as your aadhar is not updated, we will shut you airtel connection.

When i asked the airtel executive to mail me the respective procedure. He said, " ye mera kaam nahi hai, aap 198 par call karo. - then what is the use of airtel gallery.

Conclusion
We have all the required documents. Even we have marriage certificate.

Aadhar card number is same, thumb print is same, photo is same.

Government approved aadhar is not valid for them.

The main thing is my aadhar card is acceptable and valid, if i convert the same number in postpaid connection.

Incident date 1st nov 2017 - 2pm.

Wow...