To,
The Consumer Grievance Authority,
I am filing this complaint against Airtel Xstream Fiber for prolonged service disruption, repeated negligence in customer support, and failure to resolve a registered complaint despite continuous follow-ups.
Complainant Details:
Name: Lalitesh Khandey
Registered Mobile Number: [protected]
Airtel Xstream Fiber Account Number: [protected]
Address/Area: Anand Nagar Uslapur Bliaspur Chhattisgarh 495003
Opposite Party: Airtel Xstream Fiber (Bharti Airtel Limited)
Complaint Details:
I have been an Airtel broadband customer for more than 2 years and have continued using Airtel services despite facing several recurring service issues in the past. Due to repeated technical and connectivity problems, this is already my 3rd Airtel connection/setup, yet the service quality and complaint handling remain extremely poor.
My current Airtel Xstream Fiber broadband connection has remained completely non-functional since[protected]. I registered a complaint immediately after the outage and repeatedly contacted Airtel customer support through 121, 198 grievance support, escalation emails, and social media support channels.
Complaint/Ticket Number: [protected]
Despite several assurances and multiple follow-ups, Airtel has failed to:
Restore the broadband service within a reasonable period
Provide a confirmed engineer visit
Share a clear and reliable resolution timeline
Offer effective customer support assistance
The service disruption has continued for more than [5] days, causing serious inconvenience, disruption of work/personal activities, mental harassment, and loss o[censored]tility despite timely payment for services.
What is particularly concerning is that this is not an isolated incident. I have experienced several service-related complaints during my long association with Airtel, and even after changing/reinstalling connections multiple times, the quality of service and complaint resolution process has remained unsatisfactory.
Grounds of Complaint:
Deficiency in service
Negligence in grievance redressal
Failure to provide paid telecom/broadband services
Repeated poor service quality despite long-term customer relationship
Unfair consumer treatment through delays, non-resolution, and lack of accountability
Relief Sought:
I respectfully request the following reliefs:
Immediate restoration of broadband services
Refund/compensation for the outage period
Compensation for inconvenience, repeated service failures, and mental harassment
Appropriate action regarding Airtel’s repeated negligence in customer grievance handling
Assurance against recurrence of such prolonged outages
Any other relief deemed appropriate by the authority
I have preserved all supporting evidence including:
Complaint registration details
Call logs/screenshots
Email communications
Social media escalation records
Previous complaint history where available
I request urgent intervention and appropriate action against the service provider.
Sincerely,
LALITESH KHANDEY
[protected]
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