Airtel — Fraud bill after requesting for disconnection

Address:

Bhopal

Hi AirTel Team,

I am writing this email in my huge disappointment with my latest bill showing in AirTel account.

I have been using Airtel SIM card since long years and due to that trust I also added one broadband connection for my home in Indore.

Now I have been relocated to bhopal due to my job, so I decided to discontinue that connection because now I am working from office and I have no use of it, also it will cost me around INR 1000.

So I called to Airtel CUSTOMER care 121 where one guy convinced me to continue connection however plan will be downgraded and it will cost monthly around INR 500, so I agreed and shared my new address of bhopal.

After 2-3 days, a person from Airtel calls me and informs that fiber cable connection is not available at my pincode.

I was disappointed and I replied to that guy to register my request for disconnection.

I paid my outstanding to clear it and was waiting for CALL TO collect the Router device, but now what I am seeing that still bill of INR 942 is showing pending for my account and when I called to CUSTOMER care, a girl says me that I have paid bill of Oct -Nov cycle and now this pending bill is for Nov - Dec cycle.

This is really ###, when I am paying my all bills timely and I am loyal CUSTOMER of Airtel, just because I want to disconnect the connection, Airtel is asking unnecessary payment to harass me.

This is really embarassing for me being a CUSTOMER who was trusting this company for GOOD SERVICEs.

It's my humble request to please check this matter, as I have already paid my outstanding balance and after that instantly i CONTACTed to Airtel CUSTOMER care to disconnect the connection.

Please review this and make clear the amount which is unnecessarily showing.

PFB my details and attaching snapshots for your reference:

Name: Krunal Patil
CONTACT: [protected]
Landline:[protected]