Airtel — fraud by airtel dth

Roszan123

from Delhi, Delhi

Address:

560067

Few of my channel will stop working suddenly and error says "unable to receive signal", while rest of the channels will work fine. And when asked to resolve this issue, the customer care guys says i have to pay rs150 for the engineer visit. Once or twice i paid that but now i feel its a fraud. This is a way to take money from us. Very disappointing

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Airtel customer support has been notified about the posted complaint.

Oct 16, 2019

Updated by Roszan123 While on call with Customer Care guys, they say we have remotely send a troubleshooting command, so can you check if the channels are working now. Well the result is ofcourse, it wont work. But on the hind side, if they can resolve remotely, what guarantees that the issue is not created by them remotely at the first place itself.
Then they are asking Rs150 to resolve the issue. This is such a big scam i think and really disappointing that Big Fish like Airtel are into it. I fail to understand, if the dish is unable to receive any signals, then how is that only few channels are not coming, while others are working. Please stop making fool of people, this are our hard earned money.

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Comments

Renuka Dasari

My prepaid number is not working and it is showing as invalid and i am unable to reach airtel customer care through phone and they do not have any other source (online chat, email etc). please let me know the problem and resolve it as soon as possible