Airtel — Fraud

Address:

New Delhi, Delhi

Hi, My name is Anshul Gupta. I was having an airtel connection with the number [protected]. I got this number recharged with an internet pack of 1 GB 3G data for ₹149, which was in a special scheme on my number, on Friday i.e. 21 August 2015, and I was using it on that day. But the next day I had to leave for Haridwar and the SIM showed no service in Haridwar, so I called up the airtel customer care and they said that there is some problem with the SIM, so get the SIM exchanged with the nearest airtel store. And today I went to the store in Pitampura, Delhi, the guy there said that my number has been permanently disabled. I told them "why did the number show a special scheme then, I used it on Friday and on Saturday I had a conversation with the customer care regarding this issue and the number was active at that time, I had no outstanding balance on that number that you guys were waiting for a recharge on my number and disable it after the recharge" and the guy replied that we can't do anything and even if you mail the customer care, they won't do anything. And now I am very irritated. Either the number should have not displayed the special offer or the airtel should have informed me that my number has been disabled on my alternate number. So, I request you to kindly get my money reversed(₹ 149/-) and the amount of loss I had to bear i.e. atleast ₹ 1, 000/- as soon as possible. Thanking you Anshul Gupta Alternate number: [protected] Address: KP-102, Pitampura, Delhi-34