Airtel — Fraud charges deducted through Fastag

I have travelled through western peripheral expressway kundli toll on 28/03/2022 and the toll charges were deducted on 28/03/2022 as per applicable charges for car no. Pb10et3251. On 31/03/2022 toll charges of rs. 225 again deducted for same kundli toll even when i did not travel through that. I have raised complaint for the same at airtel platform on 11/04/2022 on which they assured me that grievance will be redressed within 15 days. After 15 days i again requested them for grievance redressal and i was again told to wait for 15 days as they have raised a query again. It has been more than a month that unapplicable charges were deducted from my account but i did not get reversal for the same. Kindly look into the matter.