Airtel — fraud in dth remittance in dth account

Address:

382424

I have received this message which is an incorrect remittance in my DTH account. Appears to be a case of fraud.
“Payment received Rs 648 for airtel digitalTV id[protected], updated a/c balance is Rs 792.63.Current Monthly Charges - Rs 666 Next Recharge Date is 17-JUN-2018.To know account details give missed call on [protected]”.

My DTH balance as of today was Rs 405. Rs 648 was stated to have been deposited by your company today in my DTH account which is not the case. Since you have now acknowledged that I had deposited Rs 648/-, I stand a refund of Rs 40/- which were deducted earlier as stated by your call centre employee as idle charge.

Request make arangements to avoid such fraudualent activites and make up the balance in my account as Rs 405+Rs 648+ Rs 40=Rs 1093.
Meanwhile, I have requested the call centre employee to stop both my DTH accounts till the issue is resolved.

Regards.
Amit Sharma.
[protected]

[protected] Forwarded message[protected]
From: itsme teja
Date: Thu, 10 May 2018 at 22:44
Subject: Misappropriation with Airtel DTH Customer
To: corporate.[protected]@bharti.in

Date:2 May 2018 at 21:25:55 IST
To:[protected]@airtelworld.com
Subject:Rs 648 deducted from my account yet to be credited in tv account.

My bank statement for rs 648 deduction as attached. The amount shown as deducted on 25 Apr 18. The bank has confirmed the said deduction in your favour.

Customer care officials have been troubling me again and again asking for bank data which has been submitted by me. I have already submitted my bank statement for the above deduction. I am submitting the same again. Request arrange to refund the above amount or credit in my tv account [protected] without troubling me again.

I am an ardent airtel customer having 5 SIMs and two DTH connectoins of Airtel. If this is how you run business then its condemable.