Airtel — fraud report for airtel money wallet

Address:

New Delhi, Delhi

Date of Incident:12-June-2019
Client Number:[protected]
Description of the incident:
I got a call from "[protected]" at 12:50pm today and they informed about calling from Airtel Money Application support team and discussed with me regarding the app issue.Also asked me to share the OTP to log a complain.Suddenly i noticed Rs.8428 deducted to "PAYU PAYMENTS PVT LTD[protected]" with Txn ID[protected] at 12:59 pm.

This is a fraud and i did not do any payment and do not know what is this PAYU payment.Please take the necessary action to cancel this payment and refund my payment.Also this needs your urgent attention to investigate properly how external callers knows airtel user given a complain and they have the issue details too.This is an alarming situation.I dought whether the support representative of airtel money app is sharing the info or doing these frauds:(

Airtel should have the rights to cancel any fraud payment through its applications.