Airtel — fraud, wrong informations and harassment

Address:

Mumbai City, Maharashtra

Enquired at Airtel customer care for a broadband & fixed line connection. Agent in the name of Sandeep came to my place, he asked me for an installation and security deposit of Rs. 2000/-. Told me instrument and connection will be installed in 1 day. He didn't turn up for 3 days . After several enquiries came to know that they are not supposed to take any cash from us and the agent gave his name wrong, He was actually Ashish. The connection was installed but no instrument provided. Rs. 2000/- was returned. Also the number I asked for wasn't given to me even after confirmation from agents that it was available. I asked for a plan of Rs. 399/- as my requirement was only of a fixed line, I did not need Internet. But they told me that a minimum plan of Rs.1299/- is only available in my circle. So i got that activated. On further enquiry after 3-4 days, came to know that the Rs. 399 plan is available for my area. After the connection was done, everything working well, they started sending me messages for the updates on the number that I had demanded earlier. And now since the last week they are calling me again and again that I had sent a request for a new connection, even on informing them several times that its installed they are repeatedly calling and giving missed calls.