[Resolved]  Airtel — Fraudulent bill

Address:	560076
Website:	www.airtel.in

I went on a international trip between 25th to 28th March 2017 to Srilanka. Before going to trip, I activated the RS 149 international roaming pack from the myAirtel app. After that it never mentioned that i have to activate additional packs. On 25th evening i get a sms on my mobile that I have to pay RS 420 for voice and RS 727 for data. I sent an email to Airtel regarding this and the response i got is that all the discounts will be calculated when bill is generated so i should write mail on 13th April to get it fixed. Nowhere they mentioned that i need to activate another pack on top of roaming pack to get the benefits. This must be a ploy they teach to all Customer Care executives so that customer keeps on using the services unaware of the facts and then charge customer ridiculous amount of money and then harass. That is what happened.
They generated a bill of Rs 9079 on 13th April. And now when i wrote them an email regarding this, they had the list of all the plans which i could have activated and they are telling me because of this the bill is so much. Why wasnt i made aware of this when i first wrote them an email on my first day of international travel? If they had told me, I would have activated any of those packs, why would i use it like a fool. Now they are not listening to anything and harassing me with calls 2 times a day since then to pay this bill. I need to know how can i file a case against them in consumer court for the fraud.

Reference ID for first mail i sent on 26th March 2017 - [|BAL|Ref44008391|]
Reference ID for the mails they are responding to after bill generation - [|BAL|Ref45133731|]