[Resolved]  Airtel — Fraudulent billing, Customer profiling for ignorant treatment, unwarranted services appended and charged unduly and several other issues

Address:

Rewa, Madhya Pradesh

My name is Abhijeet Shinde. I own two Airtel numbers both postpaid, one from MP circle and one from Mumbai circle. On 9th July, 2014, I had called Airtel Customer Care Centre (121), to ask them to change the plans on my "Mumbai" circle airtel number. Apparently they changed the plans of "MP" circle number. I received the conformation of the same and immediately I called them back to tell the mistake and also to rectify the same i. e., to change the "MP" circle number back to its original plan and also to append the said change to "Mumbai" number instead. Airtel changed my Mumbai number to the new desired plan but did not revert the incorrectly imparted plans on "MP" circle number. Post that, I had no means to actually come to know that I am being charged at a different tariff and thus, I continued my routine usage. Only upon receiving the bill for the month of July I realised that the "MP" circle number is being charged at different tariff and that it is incorrectly heightening the bill. I have then approached Airtel again on Customer Care and informed them regarding the same and also requested them to rectify it as soon as possible. Once again, I was supposed to believe upon their promises that the issue will be taken care of and as asked by them I continued my usage "Tension-Free". The same incident repeated when I received the bill for Aug'14 and I once again contacted them to rectify the issue. This time I asked them to provide me call records for all my previous contacts with Customer Care post 9th July. I was denied the same (Although it comes under RTI and a separate request would be filed by me for possession of the same). When I approached Airtel Customer Care yet again on 27th Sept, I was promised special and exclusive attention on the matter and was requested direly "NOT TO CALL AGAIN". As it is they call it the "PLATINUM" care unit, I refrained myself from going out of the way. Post that I have not received a call till today. Today morning I have called Airtel once again to connect me to higher authorities in view of the inability of the ground staff to rectify my grievance. Upon tremendous amount of requests (for contact details of a competent authority and also for the possession of the call records) I was extended two numbers both of which are inoperative on Saturday and Sunday (Apparently they are Escalation desks). I was again denied the call records. I have now paid following amount under incorrect tariff plans for my number ([protected]) Rs. 2172/- for the month of Aug Rs. 1786/- for the month of Jul Now Airtel had billed me Rs. 3084 for the month of Sept. Following are the details of calls between me and Airtel Customer Care. (as provided by airtel) Date Name of Attendant/Executive 9th Jul Reena Boi 10th Jul Seema Rajput 29th Aug Navin 27th Sep Pankaj Singh 4th Oct Narendra 4th Oct Raviraj Beyond all this, Airtel also extended me the service of caller tunes, without my consent or approval. The caller tune had very deterent words like "Mr. Abhijeet ek Pratishtheet vyakti hai.. Inka samay mehetwapurna hai". I work at a rural to semiurban place where I happen to interact with nearly 67 dealers on almost daily basis and all of them are highly sensitive to such a repellent message on my phone. My image has taken a considerable damage due to this provision by airtel and it will take several months before I can win the trust of my dealers back and have a smooth professional relationship with each one of them. If not repelled, dealers have taken it as my stupidity and immaturity, again causing me immense amount of pain and disbelief in myself. I have a feeling o[censored]tter disregard and complete dissatisfaction about this company. For last two and a half months, I feel harassed by Airtel, not just for money but also for individual profiling towards minimalistic treatment. I have given Airtel ample of opportunities to rectify these issues and in no possible way can this message/complaint be treated as being an over-reaction. With all the problems on the head, I am also unable to port my number to other service providers. I am hopeful the consumer forum will have a solution to my grievance. regards