[Resolved] Airtel — FRC 449/- calling benefit issue

mohsin1

from Noida, Uttar Pradesh

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi airtel team,

I have purchased a new sim ([protected]) with frc 449/- on 2nd or 3rd of may'17 with below benift
1) ult local & std for 70 days
2) 1gb/day 4g for 70 day
But after 35 days i. E today 7th june'17 i'm unable to do call to any no. So in response i called the airtel cce today around 1pm and share the issue. They assured me that this happend due to technical glitch and will resolve in next 48 hrs i. E i will get the remaing 35 days calling benefit but around 8 pm i got the confirmation msg thay my issue has been resolved but i'm still not able to call any no.
Is this some kind of joke or what...
You guys are global giant in telecome industry and this kind of activities will impact your reputation.
I need my 35 days remaing calling benefit else i'm going to port my this no. Along with one more airtel no. ([protected]) which i'm using since last 5-6 years coz i have no other option if you guys are going to cheat.
Hope you dont want to lose your two very old and loyal customer.

Problematic no. - [protected]

Regards
Mohsin

Was this information helpful?

No (0)

Yes (0)

Jun 14, 2017

Complaint marked as Resolved

i got 150/- as compensation amount instead of 35 days calling validity which is ok to me. Thanks Airtel for showing some interest in customer grievance. Also Thanks to consumer complaint that provided me a platform to present my issue. Issue resolved ... :0

Airtel customer support has been notified about the posted complaint.

Verified Support

Jun 08, 2017

Airtel Customer Care's response Dear Mohsin,

This is with reference to your post, dated 08 June 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Jun 14, 2017

Updated by mohsin1 i got 150/- as compensation amount instead of 35 days calling validity which is ok to me.
Thanks Airtel for showing some interest in customer grievance. Also Thanks to consumer complaint that provided me a platform to present my issue.
Issue resolved ... :0

Verified Support

Jun 14, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 08 June 2017 .

Thank you for the update. We are glad that your concern has been resolved. Let us know if you would need any assistance, we will be glad to assist you.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtelpresence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jun 14, 2017

Airtel Customer Care's response Dear Mohsin,

This is with reference to your post dated 8 June 2017 .

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Related Airtel reviews

View all 54508 Airtel Reviews

Comments

Himesh19

from Bengaluru, Karnataka

Can someone let me know how do I reach out to any human voice in Airtel. Called 121 25 times today but unable to figure out call connect key in IVR. This irritates any customer when in need.

And IVR also takes so much time in announcing menu options that one just gives up. Is it tactics of Airtel to dissuade people to call call centre. They fail to understand that people would like to speak to official as app or IVR does not solve issues.

I want to know how do recharge 84 days validity pack on my phone or else I'm going to port out of such a pathetic experience b brand

Arvind Padavi

from Mumbai, Maharashtra

I have visited at Airtel Gallery on 03.07.2017 today for the purchase new SIM Card prepaid.

Reply by Mr. Ashutosh - kindly wait 5 minutes but I was wait 30 minutes there is no any customer

I asked to. Mr Ashutosh for purchase to new SIM card for the prepaid plan Rs 449 (For 70 days)
but he told SIM card price is Rs.150 +449 kindly provide details whether is truthful or incorrect and his behavior is not good.

sir kindly provide regarding this plan with SIM card price and plan