[Resolved]  Airtel — Frequent broadband disconnection

Address:

560070

I have been having disconnection issues since 25th of september 2015. After trying to fix the issue online, the complaint was registered on 29th of september 2015. Since then the technician has visited house multiple times and could not fix the issue. Moreover, the technician keeps updating that the issue is fixed and closes the complaint from the backend. Even after escalating the issue, nothing was done. If i call the customer support they ask for 24hrs. I have been calling daily complaining the same and everyday they say the complaint is marked as closed and they are re-opening. The complaint reference number is given as '60108164'. The disconnection happens very frequently and does not connect back for 30-40 minutes. After which, even if it connects, the connection stays only for a maximum of 1 minute. Yesterday too, i spoke to a lady to cancel the connection as the bill was generated for full amount even though i could never use in the past 15 days. She promised to answer before 12PM today but nothing seems to have been done. Can somebody respond from Airtel?