Airtel — frequent disconnect of internet signal on 4g lte usb dongle

Address:	560098
Website:	www.airtel.in

For last 4 months, i am experiencing frequent disconnect on my 4g lte usb datacard. I have to work on my company vpn and any signal packet drop will cause my vpn to break. Thus leaving me in difficult situation.

I have verified by pinging many servers to check connection stability & observed 'time out request' error confirming issue source at airtel.

I raised multiple complaints[protected], 86680466 etc) but no resolution ever received. Airtel 121 call centre executives are good for nothing. They just read out apology statement provided to them in hard copies on their desk, even realizing or understanding what the issue being reported.

I was told by call center executive that engineer will visit onsite to verify signal strength, but he never visited indeed. But on their system it was updated that i am having poor signal inside home... Its like wtf...
Without even making visit, they giving false update to remote team & no one doing anything.. Except we as a customer keep suffering.

I made many requests during 121 call to escalate my call to supervisor or technical lead, to whom i can explain my core issue better.. But it never happened. They claims our supervisor will call back & i know it is not going to happen as they do not have any supervisor or team lead.. They are virtual.

I had my datacard working before in same environment, so nothing changed at my end for sure. But airtel customer care do not have adequate necessary information to tell customer as why this issue is occurring & what exact resolution/plan they have to fix it permanently.

This is pathetic & just going worse.
It appears that jio entry market had deep cut airtel margin, so they not willing to invest on good resources, service and mobile network. And expecting customers to accept their junk ivr messages or robotic 121 staffs