Airtel — Frequent wifi issue

Address: Medavakkam

Hi,
I am Jhagan from Babu Nagar Medavakkam (600100). I am facing frequent wifi issues. Atleast 1-3 days in a month I am facing this issue. Currently my network is down since 12-dec (11:30 PM) . Attaching the screenshot.
I am just getting the automated message every 3 hrs that some technician is working on it. Adding to this there is no proper IVR to contact the customer care directly(Dialled 121) . Finally I connected with the customer care there is no proper response from them, they said issue will be resolved by 13-Dec 9 PM still network is down.

Latest ticket # from Airtel [protected]
Wifi : [protected]_WIFI

Contact # [protected]