Airtel — get ebill on my email and although connection was disconnected - data card number [protected]

Address:

Rangareddy, Andhra Pradesh, 500072

Hi,

My data card number [protected], i raised the request for stop services (Discontinued my services) on date 12 july 2017, due to we are travelling to abroad.

Request no[protected]

Your customer care person considered my request and she told that within two working days the connection will be closed.
She told that there will be final settlement and i need to pay the amount.

Final settlement amount= rs. 3612.42 and paid on date 2nd august 2017 (Using my credit card).

Again i got ebill on my email on date 1st september 2017 amount - rs 1770/- although final settlement was done and connection was disconnected.

"one of your customer care person (Taniya parween) considered my request and she adjusted rs 1770/- and so told that further there is no outstanding amount on your number. Your number is already suspended."

Once again i got ebill rs 570.97/- on my email and although connection was disconnected.

Could you please resolve the issue and do the needful.

Please contact to my husband mobile - [protected] and [protected]

Thanks & regards,
Suhasini