[Resolved]  Airtel — getting bill based on rs 299 plan instead of rs 259 plan which i took

Hi,

I am facing issue with airtel since nov 2018. I have co-oporate postpaid plan of rs 259 and since november 2018, i am getting bill based on rs 299 plan. After continuously complain, on february 22, 2019, i recieved a mail from airtel that your issue has been resolved and from now onwards you will get a discount of rs 40 and will refund money rs 160 which were deducted since nov 2018.

My new bill generated on 7th march 2019 and again bill generated based on rs 299 plan and they havn't refunded my rs 160 back to me.

Now after mailing to them so many times since 7th mar 2019, i didn't get any valid response.

Airtel is now becoming the headache for customers and providing the worst service.

My airtel number is [protected]

Please find below the mail i recieved from airetl as proof.
—

Dear neelay kumar,

Warm greetings from airtel!

This is in response to your email regarding bill plan details for your airtel mobile number [protected].
As per the telephonic conversation on [protected],

We regret for the inconvenience caused.

The bill plan active on your number is infinity plan 299-corp with the rental discount of rs.40/- (I. E) infinity 259 og roam 30gb ir isd corp – nat.
Plan benefits:

* rs 40 rental discount.
* unlimited local and std calls free (Mobile + landline), including cug.
* roaming incoming and outgoing calls free.
* 100 local/std/roaming sms per day.
* 30gb 4g/3g gprs free (After 30gb 100% [protected]@80kbps).

For waiver, we kindly requested you to revert us back on next bill.

Thanks for reaching out to us. Delighted to assist you.

Regards
Saranya
Advisor – customer experience
Bharti airtel ltd