Airtel — Getting bill for no use of service(stopped using due to extremely bad network)

Address:New Delhi, Delhi, 110096

Hi, This is Vijay and I was using an airtel postpaid number([protected]) since 6 years, but since last 3 months I was experiencing a huge call drop issue due to almost dead signal of airtel at my resident.I contacted to CC (voice and mail both ) and registered complaint for the same(related reference no are PO[protected], Ref20485239, Ref20485239, Ref21564574, Ref21564574, Ref21583915, ref2672499, ref21677131 and some more) .But airtel guys were just making me fool buy giving me different -different date to resolve the issue and I never recieved and call or visitor from airtel to resolve my issue . And after two months of my effort to get it resolve finally I decided to move from airtel and I stopped using all my airtel number and bought some other number(as due to pathetic network I was loosing several important calls on daily basis also voice quality was so bad that it was hard to talk).They asked several times my location info and I provided it. I can't explain their unprofessional service even they closed my complaint without any resolution and any contact to me, when I investigated it then they were unable to describe me the reason. And funniest thing happen when I escalated it to applete level(appellate.[protected]@in.airtel.com, nodalofficer.[protected]@in.airtel.com some more) after several mail trail and a month of false commitment to resolve the service one day I received a mail(over my investigation mail) from applete that my current request is regarding heloo tune not working...what a fun...before few days applete was dealing it as network issue and suddenly it got converted hello tune issue(which I never registered )...I have all the mail trail and in each mail I have clearlly mentioned that for no service i will not pay any bill...but shameless airtel guys are now sending me bill for this number...I am surprise how much nonprofessional a company can be. Now I want airtel to cancel my 2 months bill otherwise I will ask for compensation regarding my business loss due to uncountable missed call and call drop during these 3 months. I had already paid a months bill without getting proper service...
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Dear Vijay,

This is with reference to your post dated 9 November 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com


Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Hello,

I am still waiting for final reply from your end. By the way now airtel guys wake-up and called me for visit but now it is non valuable for me as after a long waiting(3 months) and several missed call(business loss too) I totally stopped using airtel number.
So it would be good that don't call me to resolve your buggy network as I removed all your sim and don't want to use it through out the my life..so just close my account and don't ask for pending for useless service, because if i will ask for my losses due to your pathetic service since 3 months you people would be in trouble.You people did nothing to resolve the issue within the valid time frame while I was calling to you guys and waiting for resolution.
Dear Vijay,

This is with reference to your post dated 9 November 2015.
We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com
Regards,
Anil Sachdeva
airtel presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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