[Resolved] Airtel — Got cheated by 399 plan

Priyadarsini Nair

from Bengaluru, Karnataka

Address:	560005
Website:	Airtel official Prepaid recharge website

I recharged my phone with the 399 plan yesterday. On the website nowhere it is mentioned that this plan is valid for a specific handset/sim. Upon recharging i get a message that says that it can only work on a 4g handset with u sim. What is that supposed to mean to a customer?

I feel cheated for spending money on something that does not work. Airtel has become highly disappointing these days. I am surprised to see that to talk to a customer care officer i have to pay money. What is happening?

I might as well move to a different operator than staying with airtel.

Priya
[protected]

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Jul 23, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jun 22, 2017

Airtel Customer Care's response Dear Ms. Nair,

This is with reference to your post dated 10 June 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

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