Airtel — got msg twice that twenty rupees get deducted even though I haven't used any

I am using ur sim for about 4 years but i hadnt faced any problem up to now. thanks for your service. but in the last two months i am getting mszs as already said in the subject.first i got a msz saying 20rs got deducted on 28-8-18 for using bakthi sagar portrait after a month again 20rs got deducted on 17-9-18- for using prime zone. i havent used any service. please consider my complait & refund my money i.e Rs.40.

hoping for quick and positive response.

thank you
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All lines are busy at the moment. Please call again later. I am hearing this message whenever I call to my dad and mom number.
Some times it will take more than one hour to connect them.
Pls do the needful to solve this issue.

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