[Resolved]  Airtel — Grievance against lafu amount mismatch or hacked.

Address:	741103
Website:	www.airtel.in

Dear Sir/ madam,

My lafu no. [protected] which was rechareged today amounting Rs.-2000 has
been hacked(as per communication with TM of Krishnanagar) and now i could
not see my balance in stock balance

Now let me introduce my self. I, Sandip Pramanick, son of Sadhan
Pramanick, who is the propeiter of the said lafu. The no. was recharged
today morning amounting Rs.-2000. Then I had received a call from an
unknown no. which was +91 [protected]. The called person asked that he is
calling from Airtel company and asked that whether I have received my
commission of Rs.-12000 which I had rechared during Puja session of West
Bengal. He asked me to press ok button for three times. When I denied he
told me that not to worry and I will get my commission of Rs.-2222
instantly in my account. Then I had do the same. As usually customer no.
asked by the system.I told the person over the phone and he said that to
disconnect the phone and I will get my commission. After disconnecting the
phone three meassage I have received. Suddenly after that I see that my
stock balance is zero.After some time it shows that my balance is Rs.-9.73.
I also have received three messages that I have recharged Rs.-1000,
rs.-900, Rs.-200 though I have not recharged them. Even I tried to take
balance back by the system, but I could not. Immediately I called the
distributor, he could not solved my problem. So, I called the recpective TM
and told him about the case. he said that they have nothing to do as my
account has been hacked. Besides the TM also said me that it is not the
first time, this happened before with other retailer and the result was
same, they did not get their balance back.

I also had called customer care but the result was same. So, now please way
me out what to do.

Eagerly waiting for your response.