I am an airtel customer for past 10 years. Last year i updated my broadband connection as per the suggestion from the service provider. The offer was rs. 1800/ month charge - for 40 mbps speed with new modem set worth rs. 1500/-. Its been an year i am regularly paying the defined charges, and not even single day i have obtained the speed of 40 mbps. Every time i have raised this concern with the concerned department.
After suffering for long, i decided the watch the pattern and hence collected the data for past 1 week and observed that the service provider is absolutely not working on my issue, and i am paying for nothing.
Recent development is, i again faced the similar issue and reached out to the technical department of airtel. The technician visited my premises and declared that they do not support 40 mbps speed ever. From the time i have raised this concern i am getting very poor response from the network and it is not even crossing 1mbps speed. Repeated calls, and follow up messages are not helping, hence reaching out to you for help.
Give me convincing answer why should i not demand refund of entire charges paid by me since i didn't get the promised service. Was this information helpful? | 
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