Airtel — Handset Insurance Amount not received

I have got mobile handset isurance from airtel secure in which Airtel is responsible to carry out reapir of damaged mobile handset. MThe screen of my my mobile got damaged and I had raised a complaint against it. My handset was then collected by Airtel secure representative for repair in first week of june 20. However, in spite of various reminders, I have not got any response from the company. Even in spite of raising the concern to Nodal/ Appellate, no replies to e mail. On calling appellate, came to know that the number is forwarded to customer care and appellate team cannot be spoken to. I also raised the concern twice through Centralized Public Grievance Redress And Monitoring System and also through PM Grievance at https://pmopg.gov.in/pmocitizen/Grievancepmo.aspx No PMOPG/E/2020/0764375 dated 22 Aug 20 which also didnt worked. Please refer my complaint No DOTEL/E/2020/22026 dt 13/07/2020 and DOTEL/E/2020/23776 dt 22/07/2020 and also PM Portal complaint No PMOPG/E/2020/0688979 So the highest escalation team can neither be contacted on phone, nor get any response through e mail till almost Sep 20. On 15 Oct 20, I got a call from airtel checking the status of my claim and I explained the complete case. I was promised that a revert will be arranged in 48 hrs which they failed again. I raised a concern again as a final try and mailed [protected]@in.airtel.com which is the e mail id of their highest escalation desk, but still not got any positive response from them. Now since handset is lying with them for more than 6 months, the battery would have been dead since not charged. I would like to claim the complete amount of the handset i;e ₹ 15, 000 from them. In addition, I would also like to claim 100% amount of ₹ 15, 000 towards agony faced by me. In addition, the claim amount of BER handset which they informed me is 50% of the handset value *(₹7, 500) also be paid. Apropos it is requested that an amount of ₹ 37, 500 be paid to me by Airtel on priority