[Resolved]  Airtel — Harassing for the connection

Address:	Jaipur, Rajasthan, 302004
Website:	www.airtel.in/broadband

Sir,
I came to jaipur for and installed airtel broadband connection at my rented home at 6/6/16 the airtel representative bhawar lal who installed the connection told me that after paying the 1000rs as installation fees the wifi router will be mine when the connection is cut! He specifically told us this line"ye modem bhaiya bus aapka hai ab" as i was reading the conditions of the form he told us not to worry as modem will be ours in any case.. Now due to airtel broadband's poor services i am forced to change the internet service provider.. Now when i called them at 25/7/16 they asked me reasons.. And i told them the reason then their representative told me that the modem will be taken away from me as i have not used the connection for six months and that it is written on the form i signed and how i am liable to give the router back to them..! I feel cheated as i trusted mr. Bhawar lal about the same as he is a representative of airtel.. Word of a company reprresentative is trustworthy i suppose.. But i have been fooled by the same person and now i am bound to give the router back which i barely used!!
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Also i have to call them 5 times to just end the connection they first forced that the connection wouldnt be cut by the end of the month and i have to pay extra after lot of arguements the person finally agreed to cut the connection.. By this they harras and mentally torture a customer until he comes to a point where i had to raise my voice and literally shout at him in short my complaint is
1. Their representative lied to me that the modem was mine after the connection not mentioning that a period of six months is mandatory for that i trusted hin and then signed after skipping that section in the form where the specific about the 6 month period was mentioned!
2. Have to call 6 times atleast and argue for about half an hour just to end the connection!