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Airtel

Airtel — Harassment

Address:411038

I have paid 2410 on 08/09/2015 and got confirmation SMS that I am activated for 12 months subscription under current plan. Yesterday i.e. 23rd Dec 2015 I received SMS saying my subscription will be expiring in next 5 days.. I have spoken to your call center and the lady said it is your server mistake (technical issue) and she will rectify the issue and address to her seniors and today again I got reminder SMS saying my service will be expiring in 4 days. what nonsense this is.. Or is the case this is your normal practice to harass customer by sending such SMS please clarify !! Regards Makarand Wadekar
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Comments

I have sent mail to Airtel DTH as well as nodel officer and TRAI
Reply
Dear Customer,
This is with reference to your post dated 24 December 2015. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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Reply
Umesh,
Thanks for your concern the complaint is been resolved by your office.
Reply
Dear Customer,
Thanks for the update. If you require further information / assistance, please write to us at airtel.[protected]@airtel.com
Regards,
Anil Sachdeva
airtel presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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