Airtel — Harassment during n - mnp procedure - failure

Address:

Mumbai City, Maharashtra

I am having Airtel Prepaid Kerala Sim no: [protected]. Having shifted to Mumbai, I had expressed my interest in N-MNP for Mumbai Post-paid Airtel connection right on the day it was announced, which was a huge mistake. I am sure we are living in a world where Airtel doesnt necessarily is the only service provider and there are better service providers who actually value their service to the customers.
My issue is as follows: An executive had called and contacted me regarding the plans and the process by which I gave him the time to collect my documents and activation charges Rs.300 was also charged on me ( for which I have the receipt) . The executive came to my address after several calls and waiting for almost 8 hours without carrying out my work. I was promised the post-paid connection within 7 working days.
Now, its post those working days. I have tried to reach out to the executive named: Mayur ( [protected]) who has always been handing over to some other person saying he is outside and mocking at the background presuming that it is not audible to me and not answered my requests. Also, at other times, they say that I have to give my sim number to them for the process to be activated and not the mobile number which was informed to me earlier. It is not everyday that we preserve our sim-card packs which we bought a few years ago. Now, I have spent nearly Rs.200 roaming charges just to contact him. It is clearly useless calling him again and I have contacted the customer care umpteen times who are so ir-responsive and do not have the details of the information at their levels and is such a plain waste. And, on 11/7/2015 I had received a mail saying a special complaint reference( CDMNP[protected] has been created and a team will call me which has not happend and I have a further update requesting me to wait further after several mails to the customer care. I want to know why such claims by service specialist ( Akhil Kurian) like 'rest assured your process will get over by so and so date 'is even mentioned when clearly you don't mean to follow it through. Even my request for cancellation and the refund is not considered!

Airtel as a brand has truly lost its value and integrity and today I can understand why service is said to be poor in Mumbai region.

Having spoiled enough number days in this debacle, I request you to terminate my activation and refund the charges for which I have already paid. I wish that the receipt of the email is confirmed and that the necessary actions will take place at the earliest.