Airtel — Harassment from the last 6 months

Address:

New Delhi, Delhi

This is to inform you that I had applied for one DSL broadband connection for my office at the address as mentioned below:- SolariseIndia 32, 2nd Level, Shakti Vihar Delhi-110034 After, processing my document, the executive for my colony informed me that there was some dispute with one of my son Raghav's connection bearing no.[protected], therefore, unless the dispute gets resolved, they would not be able to install the connection. It is quite unfortunate, that, despite none of our fault regarding this connection, we have been made a scapegoat and are being harassed by your company constantly since January 2015 onwards. (correspondence mails attached) We asked for a rufund of the amount of Rs.1000/- that we had deposited at the time of applying for this new connection in the name of our firm "SolariseIndia" and the people at the backend had assured me that my deposit of Rs.1000/- shall be refunded to me, by cheque only; as per company's policy. I am quite astonished and feel stunned at this behaviour from a professional company like yours. I feel so disgusted and feel very ashamed that the company and its entire team, from top to bottom, every person in the hierarchy is responsible for his/her act of commission and omission relating to this. I have been regularly asking people to co-operate, but nobody seems to care. Nobody feels responsible enough to inform me of the discrepancies in my submissions. I believe AIRTEL has recruited work shirkers in its office, who are careless, and unconcerned of the clients grievances. More than six months have elapsed and still I do not know, whether your company will act like a company with some difference and provide a proper redressal to all my grievances. If you feel proud to be AIRTEL clan, then this is the time to prove it to me. Have the courtesy to initiate some fast & favourable action in the interest of justice and resolve this problem or refund Rs.1000/- with interest @18% to me which I submitted at the time of applying for this connection. This is my last notice to you regarding this or otherwise I shall be forced to initiate a legal action in the consumer forum to get a proper redressal to my grievance. Sarita Aggarwal Mobile: [protected]