Airtel — harassment/threatening while on an international trip [protected].

Address:

New Delhi, Delhi, 1100062

,
I ashim badhwar running with my airtel number [protected] and happy with the services till i faced this new issue specially travelling international after long time for my business trip to kuwait, i took this package from airtel after talking to some one in airtel center on 28. Th. Of july that was friday in which they told me that you have to pay rs2999 pluss gst and in that case you will get free incoming calls and 3gb data, 250 mnts outgoing call to local kuwait and india and even 100sms including in this package and i specially told that person, that make sure once my 3gb get consumed please send me a message and till three days every thing was fine because in the hotel i m staying ibis salmiya internet is all free and then i took another local number only for net which is from zain after paying 5kd and getting 16gb for a month and then i got a shocker from airtel when i received the normal message at 8.45pm kuwait timing in which there was showing rs22361/-amount due and for which i called there person on [protected] international roaming cal center and then from the middle of my work meeting sharp after few mints made a call to airtel free international center [protected] talking to them for good 20 mints or so got to know that they are not even aware of but latter while talking and putting me for hold for few mints again and again they got the message in there record that yes you got the due amount and after talking to him he said i dont have any idea but after asking him, for his manager to speak to me, he was failed to make me talk to any senior or head for 20 mints call.
After again exactly 1.15 hrs that was local 1205 am kuwait timing received another message showing my balance rs 33736/- again was a big shock for me then i called up again on [protected] there international call center and had a long detail chat with there tel caller sumit kumar id [protected] for good 20 mints plus then he told me that we had a word with all seniors and dont worry you have to pay not more then rs2999 plus gst as discussed and i was little relaxed and could sleep but again in the early hours of kuwait i got a new shock and that was after committing things will be all ok and fine i got a new message saying you international roaming is deactivated so from my friend phone who again have an airtel connection called up there call center and got to know some one have mailed them from my end to disconnect my connection to my shock they told me first that it was a mail i sent but after pushing them for putting some one senior they made me talk to some lady called nimisha with her id [protected] at 11.20 am indian time she told me that some one from there company have made a mail that please stop my international calling without his or her approval for she was not even aware who is that person to my surprise after committing for the payment of 2999 plus gst in the middle of my trip just three days they have stopped my services and now i m in the middle of my trip got handicapped and my entire working in delhi is kind of stopped and i cant do any thing.
I would request to please act on the same as this is not fare from airtel company to act like this after commitments and to my surprise there is no response since morning and after regular requests.
I would like to put some light on the same and believe that some action will be taken on the same asap.

Waiting for your earliest revert as my work in india getting hampered.

Thanks,
Ashim badhwar
[protected].