[Resolved]  Airtel — Harrasment from Airtel Office for Bill Payment for Non-Usage

Address:

Bangalore, Karnataka

Dear Sir, I was holding an Airtel dongle (#[protected]). In the month of June'14 I had called Airtel customer care to cancel my connection as I was sure I will not continue this connection. They took the request and also said that I should not be cancelling my connection as i am a valuable customer and someone from their end will call me back. This never happened. I called them back after some days as there was a new bill generated. They gave me the same response and no one from Airtel called me back. The operators at Airtel have not registered a formal complaint to disconnect my number and they are blaming me for their shoddy work. The proof is the call records to the Customer care in the month of June and later. I have paid all my dues for the usage I have done and Airtel have been charging me inappropriately and they refuse to cancel my connection. Lately I have been receiving calls from their office stating that I would be sent a court notice If I fail to clear the dues. I have as of now received 4 calls from them asking me to pay atleast rs1000/- out of the 1785.40/-. I do not understand why I should be paying them for non-usage of their service. Finally after much heated debated with their officials and forcing them, they cancelled my service (#[protected]. Even after this, they have been calling me and stating that they will keep billing me till 6000/- INR and then file a court complaint. I would urge you to kindly take a look at this irrationality and provide a solution.