[Resolved] Airtel — Hellotune fraud and misleading sms

Shristi Jain

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600079

I received a message stating that I would be charged rs.10 for hello tune and 1st tune is free but I've been charged rs.20 ànd rs.5 respectively.
This is complete fraud, if you don't give me refund, I would post it on all social media ànd file a case on Airtel for misleading messages and fraud.
I'm attaching the screenshots as the proof.

+2 photos

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Jul 5, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2017

Airtel Customer Care's response Dear Ms. Jain,

This is with reference to your post dated 26 May 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

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