[Resolved]  Airtel — High charges on airtel bill on international roaming and internet usage of my mobile number [protected]

Address:Pune, Maharashtra, 411014

I had enabled by international roaming for a short time for my airtel mobile [protected]. T was just enablement @140/month which i had subscribed. When i enabled it there had been no intimation on the rates. Suddenly i started getting sms es on 26th feb night that the data usage was 8.953 kb and suddenly it jumped upto 19 kb.. Incidentally i had not used data at all during that time and kept my phone in off state i. E. Data mobile off. When
I got the bill from feb20, 2017 till mar19, 2017, the bills have come exorbitantly high and i can in no way think that such can be the international charge for roaming and using data. It is airtel who has chosen a vendor in nl and germany with no suggestions and intimations and there was no warning provided to me when i enabled it. When i reached inr 8953, i stopped all data connection and roaming but still the charges kept on increasing every day. I need a clear explanations as to how the bill can be so high as i am in real stress to pay such a big bill and when i have not used the data connection

Here is what it came in my sms
On 21st feb - it was inr 3164
On 26th feb - it was inr 8953 at 17:20 cet
On 26th feb - it was inr 11032 at 23:00 cet
On 27th feb - it became inr 19000 at 9:20 cet
I did not use data at all from 17:20 cet on 26th to 27th 9:20 cet as soon as i received sms that inr 8953 had been charged
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May 23, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Apr 14, 2017
Airtel Customer Care's response
Dear Sudipta,

This is with reference to your post, dated 14 April 2017 .

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
Apr 20, 2017
Airtel Customer Care's response
Dear Sudipta,

This is with reference to your post dated 14 April 2017 .

We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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