[Resolved] Airtel — Horrible customer support for dth services | |||||
On 14th June'16, I called up Airtel DTH Customer Care inquiring about future monthly subscription details, though my plan was due to expire next day midnight. The first line support executives disconnected my existing plan and rendered another plan with immediate effect without my knowledge. Spent more than 1 hr to understand why they have done this, but these people without the requisite experience of handling customer grievances started shouting on me (the Customer) which at last led to my extra expenses and charges. Even I have made customer complaint on Airtel's website with my Customer ID and Complaint Number, no body bothered to atleast answer to my query. I would like to inform that I have full proof in my support to take this one to legal action. I will be happy if some Company Representatives can speak with me after asking for my contact details and Customer ID number. Was this information helpful? | |||||
Aug 10, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jun 16, 2016 Airtel Customer Care's response Dear Mr. Nath, This is with reference to your post dated 15 June 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively. Look forward to receiving the required details at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jun 17, 2016 Airtel Customer Care's response Dear Mr. Nath, Thank you for sharing your contact details with us. We will contact you soon to resolve your concern. Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
 2 Comments | |||||
Comments
Horrible experience dealing with customer support team
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Dear Customer Care Team,
I am now completely fed up with the customer care support you are providing. Do you think customers to be fools? Are your customer support people there to play with customers' money and force them to hang up with your DTH Services? Tell me, if I surrender my DTH connection, will I get back my money I spent for purchasing the Dish?
I am sending you email at airtel.[protected]@airtel.com with my name at the subject line.
Even you people haven't responded back to my earlier email!
Can you please take my case into further action OR I will take action otherwise?
I am now completely fed up with the customer care support you are providing. Do you think customers to be fools? Are your customer support people there to play with customers' money and force them to hang up with your DTH Services? Tell me, if I surrender my DTH connection, will I get back my money I spent for purchasing the Dish?
I am sending you email at airtel.[protected]@airtel.com with my name at the subject line.
Even you people haven't responded back to my earlier email!
Can you please take my case into further action OR I will take action otherwise?
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