[Resolved]  Airtel — Hotspot device

Address:	Wardha, Maharashtra, 442001
Website:	www.airtel.in

I did purchase hotspot device with 15gb data from "image cellular" your "airtel relationship centre" at wardha on 10.09.2016. It was a post paid connection. I was told that the plan was "arp plan" and was valid for 3 months. The amount paid was rs4500/- plus taxesrs.778.50 (Vide txn no. Stubp[protected]/airtel. Before completion of 3 months i. E on 13.12.2016 i called your toll centre at "[protected]" and requested them to discontinue post-paid services and also told them that i would like to go for prepaid services for which they agreed and told me that in the system they have cancelled post-paid services and started pre paid services. Having cancelled post paid services i got a call also from your toll centre on 15.12.2016.

From 01.03.2017 every day people from your company would call me and tell me to pay services charges rs.4500/-. Every time i told them that whatever amount was to be paid i paid at the time of purchase of device itself but never would they listen and on the contrary they started shouting at me and threatening to drag me to court. They have been torturing me by making phone calls from different numbers during day time when i am busy with my office work. They would not leave me. Some niraj choudhary, called himself a lawyer from delhi threatened me many times that i would be dragged to court in spite of my telling that there is no amount due from my side. There is no decency in his tone and he has been very rude with me.
Several times i went to the relationship centre and verified that in the system it is clearly mentioned that post paid services were cancelled implying that the call centres and your lawyers have not got proper feedback and for that you are penalising me by calling me time and again when i am busy with my office work and pestering for payment which i do not owe to you.