[Resolved]  Airtel — Humiliating behavior in the name of airtel broadband

Address:	600119
Website:	www.airtel.in

I have been using Airtel postpaid SIM for the past few years. Since I came to know about Airtel Broadband connection being somewhat stable and trustworthy, I opted for an Airtel Broadband connection for my residential area at Chennai by registering in their website. My friend (who stay with me) also did raise the same request on the same day unknowingly. After a few days, since no-one called back, I raised one more request via the costumer care.
Now this is the starting point of the story, this request was raised some 6 months back and ever since I am getting calls from Airtel once in EVERY two days regularly (almost 100-120 calls received till date including the count of calls received for my friend) . Interesting thing is that every time a different person call (from a different number) and speaks about the various plans available from the beginning, confirms the broadband feasibility in my area through some online mechanisms and fixes an appointment with the field Engineer within 48 hours. This happens as a routine and today also (yesterday as well) I received the routine call and the funny part is that nobody from Airtel did visited my residential area till now for proceeding with the proposed boradband installation.
At last, I deiced to escalate this since I felt this a nuisance, by simply calling me regularly and giving me false commitments and wasting my time. Following this I escalated this to appellate.[protected]@in.airtel.com two weeks back. Following this, some manager level person called me and assured me that the broadband connection shall be availed to me at the earliest. And as the story goes, I got same routine calls after his assurance also with the same hollow commitments.