[Resolved] Airtel — I am facing signal coverage issue | |||
I am using airtel, in my area i'm facing network coverage issues from past 14 days, i raised a complaint on 1 june 2017, but till now there is no resolution to this issue.in these 11 days i contacted customer care people for multiple times and as well as appellate team 2 times. But there is no progress and no one came to my area to check the situation here. Here are my complaint reference numbers 7661605, 7675410, f[protected], f[protected]. And one more thing without resolving the issues they are closing the tickets after 5 days. They are telling that the tickets will automatically close in 5 days. I need an immediate action from airtel people. Was this information helpful? | |||
Jul 26, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jun 13, 2017 Airtel Customer Care's response Dear Sudheer, This is with reference to your post, dated 12 June 2017. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jun 18, 2017 Airtel Customer Care's response Dear Sudheer, This is with reference to your post dated 12 June 2017. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response;we will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively. Regards, Rakesh Kumar airtel presence (airtel Customer service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jun 25, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 12 June 2017 . We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at [protected]@in.airtel.com Regards, KarishmaChauhan airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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File complain before TRAI through Public Grievance Portal of Govt of India.
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