[Resolved] Airtel — I am not getting 4g speed

Medi Reef

from Jawad, Madhya Pradesh

Address:

Indore, Madhya Pradesh, 452001

Dear sir,
I am not getting 4g speed. At the time of connection company offer me 4g data as per post pay plan. But i m not getting speed. I am getting only 15-20 kbps speed less than 2g speed. Kindly reply me about ur commitments. Otherwise i will able to pay bill.
Company also know he is not able to provide 4g although they selling plan of 4g
My mobile no-[protected]

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Aug 7, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 01, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 26 June 2017 .

We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jul 07, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 26 June 2017 .

We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd