[Resolved] Airtel — I didn't get correct data plan which is mentioned in the message of my offer (airtel) | |||
Dear Sir/Mam, Tomorrow I recharged my number [protected]...with Rs.263...firstly I got a message on my number from my offer (Airtel)...In this message the plan is of Rs.263...2GB data for 28 days...when I recharged I got a message from u(Airtel) that u got 1 GB 3G+1GB 4G... but this scheme is not mentioned in the message..which I received from my offer(Airtel)...my phone is 3G, and I recharged my number with Rs.263 only n only bcoz u(airtel) give 2GB data ...not bcoz of 1GB 3G+1GB 4G...So, please resolve my problem and immediately take some action against them...I want extra1GB More data bcoz this message sent by airtel on my number[protected] And when I called on customer care...the said to mail ur detail on our mail I'd...but after some hours I got a message that ur problem has been resolved and your Ref.no. is CBNRD[protected]...But problem not resolved till now... I already mailed them(airtel) on mail id...[protected]@in.airtel.com...then I got a mail from airtel that we can't able to understand u... I'll attach the screen shot of that message where 2GB data is mentioned but 1GB 3G and 1GB 4G is not mentioned...plz find attachments Regards- Tarun Gautam Mob.no-[protected] Was this information helpful? | |||
Aug 20, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support May 12, 2016 Airtel Customer Care's response Dear Mr. Gautam, This is with reference to your post dated 7 May 2016. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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