Airtel — I neither can do payments by airtel payment bank nor withdraw the money

Address:	Surajpur, Greater Noida
Website:	www.airtel.in/bank

I am Arun Kumar Sharma and my contact no. is [protected]. I deposited money in airtel payment bank but when i needed to pay by airtel payment bank then it shows error message. I visited airtel center in Surajpur, Greater Noida. They told that my KYC was not updated. They did my KYC two times but still there is no result. I called airtel payment bank helpline no. but no result.
I want to close my airtel payment bank account after transferring the amount to my bank account.

Kindly do the needful.